Terms & Conditions for okpok — Bangladesh's Online Betting and Casino Platform

1 Introduction & Acceptance

Welcome to okpok. These Terms & Conditions ("Agreement", "Terms") constitute a legally binding contract between you ("Player", "User", "you") and okpok ("okpok", "we", "us", "our") governing your access to and use of the okpok website at https://okpok.io and all associated services, products, features, tools, content, and functionalities (collectively, the "Platform").

By accessing the Platform, creating an account, making a deposit, placing a bet, or using any service offered by okpok, you confirm that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to any provision of these Terms, you must immediately cease using the Platform.

These Terms apply to all visitors, registered users, and any other persons who access or use the Platform, regardless of the device or method used to access it. These Terms should be read together with our Privacy Policy and our Responsible Gaming Policy, both of which are incorporated by reference and form part of this Agreement.

2 Definitions

In these Terms, unless the context requires otherwise, the following definitions apply:

• "Account" means the registered player account created by you on the Platform through which you access okpok's services.
• "Balance" means the total sum of real-money funds and/or bonus funds held in your Account at any given time.
• "Bet" / "Wager" means any financial stake placed on a sporting event, casino game, or other gaming activity available on the Platform.
• "Bonus Funds" means any promotional or bonus credits credited to your Account that are subject to wagering requirements prior to withdrawal.
• "BDT" means Bangladeshi Taka (৳), the official currency of the People's Republic of Bangladesh, which is the sole supported currency on the Platform.
• "KYC" means Know Your Customer — the process by which okpok verifies the identity, age, and payment details of a Player.
• "Platform" means the okpok website, mobile web interface, and all associated digital services accessible at https://okpok.io.
• "Real Money Funds" means deposits made by you to your Account using your own BDT funds via an approved payment method.
• "Restricted Jurisdiction" means any country, territory, or jurisdiction in which use of the Platform is prohibited by applicable law.
• "Services" means all products and features offered on the Platform, including sports betting, live casino, slots, crash games, and account management tools.

3 Eligibility & Age Verification

To register an account and use the okpok Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. okpok strictly enforces the 21+ age restriction and does not permit the use of its services by any person under this age under any circumstances.
• You must be a natural person (not a corporation, partnership, trust, or other legal entity).
• You must not be accessing the Platform from a Restricted Jurisdiction.
• You must not be acting on behalf of another person or as an agent, nominee, or trustee.
• You must not be a current employee, contractor, or close family member of an employee of okpok or any of its affiliated companies, software providers, or game studios.
• You must have full legal capacity to enter into a binding contract under the laws applicable to you.

okpok reserves the right to request documentary proof of age, identity, and address at any time during the account lifecycle, including but not limited to at the point of registration, at the point of any withdrawal request, or where unusual account activity is detected. Acceptable identity documents include a valid national identity card (NID), passport, or driving licence. Acceptable proof of address includes a recent utility bill, bank statement, or government-issued document dated within the last three months.

Any account found to be held by or used by a person under the age of 21 will be immediately suspended. All deposits made to such an account will be returned to the original payment source where technically possible. Any winnings accrued in connection with such an account will be forfeited. okpok operates a zero-tolerance policy with respect to underage gambling and cooperates fully with any relevant authorities in connection with such matters.

4 Account Registration

To access the full range of okpok services, you must register an Account. Registration requires you to provide accurate, current, and complete information, including your full legal name, date of birth, residential address, email address, and a valid mobile number. You must ensure that all information provided during registration remains accurate and up to date at all times. You may update your personal details by contacting the okpok support team.

Each individual player is permitted to hold one account only. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, devices, or IP addresses — is strictly prohibited. Where multiple accounts are identified as belonging to the same individual, okpok reserves the right to merge, suspend, or permanently close all associated accounts, review all transactions made from those accounts, and withhold or forfeit any balances pending investigation.

okpok reserves the right to decline any registration application without being required to provide a reason. Acceptance of a registration application does not constitute a guarantee of continued access to the Platform.

5 Account Security

You are solely responsible for maintaining the confidentiality and security of your Account login credentials, including your username, password, and any two-factor authentication (2FA) codes. You must not share your login credentials with any third party, including family members, friends, or agents. okpok will not be held liable for any loss or damage arising from your failure to protect your Account credentials.

If you suspect that your Account has been accessed by an unauthorised person, or if you believe your credentials have been compromised, you must notify the okpok support team immediately via the live chat facility or by emailing the contact address listed on the Platform. okpok may temporarily suspend your Account while an investigation is conducted.

okpok strongly recommends that all players enable two-factor authentication (2FA) on their Account. 2FA adds an additional layer of security by requiring a one-time code in addition to your password each time you log in. Instructions for enabling 2FA are available within the Account Settings section of the Platform.

6 Deposits & Payments

okpok accepts deposits in Bangladeshi Taka (BDT, ৳) only. The following payment methods are currently supported: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Additional payment methods may be added or removed from time to time at okpok's discretion. The minimum deposit amount is ৳200. Maximum deposit limits may apply and will be displayed at the point of deposit.

All deposits are credited to your Account in real time or within a short processing window depending on your chosen payment method. okpok does not charge a fee for processing deposits. However, your payment service provider (for example, bKash or Nagad) may apply their own transaction fees, which are beyond okpok's control and are the responsibility of the depositing player.

You may only deposit funds from payment accounts that are registered in your own name. Deposits made from accounts belonging to a third party will be reversed to the source where possible. Any winnings derived from funds deposited from a third-party account may be forfeited.

• bKash: Deposits are credited instantly to your okpok Account balance.
• Nagad: Deposits are credited instantly to your okpok Account balance.
• Rocket: Deposits are credited within a short processing window (typically under 5 minutes).
• Upay: Deposits are credited within a short processing window (typically under 5 minutes).
• Visa / Mastercard: Processing times may vary depending on your issuing bank; typically credited within 15 minutes.

okpok reserves the right to request verification of the payment method used for any deposit. This may include requesting a screenshot of the transaction confirmation from your mobile banking app or bank statement showing the relevant transaction. Deposits may be held pending this verification if okpok's fraud prevention systems flag the transaction for review.

7 Withdrawals

Withdrawals from your okpok Account are processed to the same payment method used for your most recent qualifying deposit, in accordance with our anti-money-laundering (AML) policy. The minimum withdrawal amount is ৳500. Maximum withdrawal limits may apply and will be communicated to you within the Account section of the Platform.

For verified accounts, withdrawals are processed within an average of 15 minutes during normal operating hours. Processing times may be longer during periods of high demand, during public holidays, or where additional verification is required. okpok makes reasonable efforts to process all withdrawal requests as quickly as possible but does not guarantee any specific processing time.

All withdrawals are subject to KYC verification. If you have not yet completed identity verification, your withdrawal request will be placed on hold until the required documents are submitted and approved. okpok reserves the right to conduct enhanced due diligence on withdrawal requests that exceed certain thresholds or that are flagged by internal risk management systems.

8 Bonuses & Promotions

okpok offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions that will be displayed at the time the offer is presented. The following general conditions apply to all okpok bonuses unless otherwise stated in the specific promotion's terms:

• Each player is entitled to claim each promotional offer once only, unless stated otherwise.
• Bonus funds carry wagering requirements that must be met in full before any bonus-derived winnings may be withdrawn. Wagering requirements are stated as a multiplier (e.g., 30x) applied to the bonus amount or to the combined bonus and deposit amount, as specified in the promotion.
• Bonuses are valid for a specified period from the date of crediting. Unused or unmet bonus funds will expire and be removed from your Account balance at the end of the validity period.
• Not all games contribute equally to wagering requirements. Slot games typically contribute 100%, while live casino and table games may contribute a lower percentage. Full game contribution rates are listed in the specific bonus terms.
• okpok reserves the right to withdraw, modify, or cancel any bonus or promotion at any time, with or without notice, where there is evidence of abuse, fraud, or system exploitation.
• Players who are found to have opened multiple accounts for the purpose of claiming multiple bonuses will have all associated bonuses forfeited and may have their accounts permanently suspended.

Promotional offers are designed for entertainment and to enhance the player experience. okpok does not encourage players to deposit solely for the purpose of claiming bonuses. If you are struggling with gambling-related issues, please contact our support team before claiming any bonus.

9 Betting & Gaming Rules

All bets placed on the okpok Platform are subject to the specific rules applicable to the relevant sport, event, game, or market. These rules are accessible within the respective section of the Platform and form part of this Agreement. By placing a bet or engaging in any game, you confirm that you have read and understood the applicable rules.

The following general betting and gaming rules apply across all sections of the Platform:

• All bets must be placed prior to the start of the relevant event or game round, unless live in-play betting is explicitly offered for that market.
• Once placed, a bet cannot be cancelled, modified, or reversed, except where okpok's specific rules for the relevant market permit cash-out functionality.
• okpok reserves the right to void any bet that has been placed on an event or market that has been suspended, incorrectly priced due to a manifest error, or where there is evidence of match-fixing or result manipulation.
• Minimum and maximum bet limits apply across all markets and games. These limits are displayed at the point of bet placement and within each game's interface.
• All casino games offered on the Platform are provided by third-party game studios (including Pragmatic Play, NetEnt, Microgaming, Play'n GO, Evolution Gaming, Ezugi, and Spribe). The rules governing each individual game are set by the respective provider and are displayed within the game interface.
• In the event of a technical failure during a game round or bet settlement, okpok will take reasonable steps to reconstruct game logs and settle any affected bets in accordance with the applicable rules. okpok's decision in such matters is final.

10 Prohibited Conduct

The following activities are strictly prohibited on the okpok Platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may result in reporting to relevant authorities:

• Using automated software, bots, scripts, or any artificial means to place bets, access the Platform, or interact with games.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Participating in any form of collusion with other players for the purpose of gaining an unfair advantage in any game or market.
• Engaging in arbitrage betting across multiple accounts or platforms where the primary intent is to exploit promotional offers or bonus terms.
• Using the Platform to launder money or for any other illegal financial purpose.
• Providing false, misleading, or fraudulent personal information during registration or at any point during the KYC process.
• Accessing the Platform from a Restricted Jurisdiction using a VPN, proxy, or other means of location obfuscation.
• Harassing, threatening, or using offensive language toward okpok staff or other users of the Platform.
• Attempting to gain unauthorised access to another player's account or to any part of the Platform's backend infrastructure.
• Reproducing, distributing, or commercially exploiting any content, data, or intellectual property belonging to okpok or its provider partners without prior written consent.

11 Intellectual Property

All content on the okpok Platform — including but not limited to the website design, layout, graphics, logos, trademarks, text, software, game interfaces, and promotional materials — is the intellectual property of okpok or its licensed providers and is protected by applicable intellectual property laws. No part of the Platform may be reproduced, copied, distributed, transmitted, displayed, published, or exploited for any commercial purpose without the express prior written permission of okpok.

Game content including graphics, mathematics, sound effects, and animations are the intellectual property of the respective game studios (Pragmatic Play, NetEnt, Microgaming, Play'n GO, Evolution Gaming, Ezugi, Spribe, and others) and are licensed to okpok for use on the Platform. Any unauthorised use of game content is prohibited and may result in legal action by the relevant rights holder.

12 Privacy & Data

okpok collects, processes, and stores personal data in accordance with our Privacy Policy, which is available at https://okpok.io/privacy-policy. By using the Platform, you consent to okpok's collection and use of your personal data as described in the Privacy Policy.

okpok uses your personal data for the purposes of account management, KYC verification, payment processing, fraud prevention, customer support, and regulatory compliance. okpok does not sell your personal data to third parties for marketing purposes. All data is stored securely using 256-bit SSL encryption and access is restricted to authorised personnel only.

13 Responsible Gaming

okpok is committed to promoting responsible gambling and providing a safe environment for all players. Gambling should be treated as entertainment, not as a means to generate income. okpok provides the following responsible gaming tools, all of which are available free of charge from within your Account settings:

• Deposit Limits: Set daily, weekly, or monthly limits on the total amount you may deposit to your Account.
• Loss Limits: Set daily, weekly, or monthly limits on the total amount you may lose across all games and bets.
• Session Time Limits: Set a maximum duration for individual gaming sessions, after which you will be automatically logged out.
• Reality Check Alerts: Receive automatic reminders at regular intervals showing how long you have been playing and your net position for the session.
• Self-Exclusion: Request temporary or permanent self-exclusion from the Platform at any time. Self-exclusion requests are processed immediately and cannot be reversed during the specified exclusion period.
• Account Cooling-Off: Request a short-term break from the Platform (24 hours, 7 days, or 30 days) without committing to full self-exclusion.

If you are concerned that gambling may be causing harm to yourself or others, we strongly encourage you to contact the okpok support team immediately or to visit our Responsible Gaming page for detailed guidance and resources. All responsible gaming requests are handled with complete confidentiality and without judgment.

14 Limitation of Liability

To the maximum extent permitted by applicable law, okpok shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or any other intangible losses.

The Platform is provided on an "as is" and "as available" basis. okpok does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. okpok makes no warranty that the results obtained from using the Platform will be accurate, reliable, or meet your expectations.

In no event shall okpok's total aggregate liability to you for any and all claims arising out of or in connection with this Agreement exceed the total amount deposited by you to your Account in the thirty (30) days immediately preceding the event giving rise to the claim.

15 Amendments to These Terms

okpok reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, okpok will notify registered players via email or via a prominent notice on the Platform prior to the change taking effect. The effective date of the current version is displayed at the top of this document.

Your continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and may request account closure by contacting our support team.

16 Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. okpok endeavours to resolve all player disputes fairly and promptly through its internal dispute resolution process.

If you have a complaint regarding any aspect of the okpok Platform or the services provided, you should first contact the okpok support team via live chat or email with full details of the issue. okpok will acknowledge your complaint and aim to provide a resolution within five (5) business days. If you are not satisfied with the outcome, you may escalate the matter in accordance with the escalation process described in our FAQ page.

17 Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you require assistance with any aspect of your okpok Account, please contact our support team:

• Live Chat: Available 24/7 directly within your okpok Account (requires login).
• Email: support at okpok.io (plain text — not a clickable link)
• Response Time: Live chat average under 3 minutes; email responses within 24 hours.

By using the okpok Platform, you acknowledge that you have read these Terms & Conditions in full, that you understand them, and that you agree to be bound by them. These Terms constitute the entire agreement between you and okpok with respect to your use of the Platform and supersede all prior agreements, representations, and understandings.