Responsible Gaming at okpok — Play Smart, Stay Safe
At okpok, we believe that betting and casino games should always be a source of entertainment — never a source of financial or emotional harm. Our Responsible Gaming programme gives every Bangladeshi player the knowledge, tools, and support needed to keep gambling in check at all times.
How okpok Protects Its Players
Responsible gaming is not a box-ticking exercise at okpok — it is a core part of how we operate every day. Below are the six pillars that define our commitment to every player in Bangladesh and beyond.
Strict Age Verification
okpok enforces a 21+ age restriction with no exceptions. Every new account undergoes identity verification during the KYC process to confirm that the player is aged 21 or above. Players who fail age verification have their accounts closed and any deposits returned immediately.
Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their account dashboard. Once a limit is set, it takes effect immediately and cannot be increased for a 72-hour cooling-off period. Reducing a limit takes effect instantly to give players immediate control over their spending.
Time-Out & Session Limits
Feel like you need a break? okpok's Time-Out feature lets you pause your account for 24 hours, 48 hours, 7 days, 30 days, or up to 90 days. During a time-out period, you cannot log in, place bets, or make deposits. Session reminders can also be configured to alert you after a set period of continuous play.
Self-Exclusion
For players who feel that gambling has become a serious problem, okpok offers a formal self-exclusion programme. You can self-exclude for a minimum period of six months or permanently. During self-exclusion, your account is completely disabled, you are removed from all marketing lists, and any winnings from excluded periods are forfeited in line with our Terms & Conditions.
Reality Check Reminders
Reality check pop-ups can be enabled by any player via their account settings. These periodic on-screen notifications display how long you have been playing in the current session, your net win or loss for that session, and a prompt to review your okpok Responsible Gaming settings. This keeps you informed and in control at all times.
Dedicated Support Team
Our 24/7 customer support team is trained to handle responsible gaming queries with sensitivity and professionalism. Whether you want to set a limit, request a time-out, or discuss a self-exclusion, our team is ready to help. Contact us at any time via live chat from your account dashboard or by emailing support at okpok.io.
Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being fun and starts causing harm — to your finances, your relationships, or your mental wellbeing. Recognising the warning signs early is the first step toward getting back in control. If several of the signs below apply to you, we strongly encourage you to contact our support team or use one of the self-help tools below.
Tools You Can Use Right Now
Every registered okpok player has immediate access to the following responsible gaming tools directly within their account. No special requests needed — just log in and take control.
Deposit Limit
Set a cap on how much you can deposit per day, week, or month. Reducing your limit takes effect instantly; increasing it requires a 72-hour waiting period.
Instant SetupLoss Limit
Define the maximum amount you are willing to lose within a set timeframe. Once your loss limit is reached, further betting is automatically blocked until the period resets.
Auto-EnforcedTime-Out
Take a short break from betting for 24 hours up to 90 days. Your account is fully suspended for the chosen period with no option to log in or deposit.
Immediate EffectSelf-Exclusion
For longer-term breaks, self-exclude for six months or permanently. This is irreversible for the chosen period and removes you from all okpok marketing activity.
Permanent OptionSession Reminders
Enable on-screen pop-up reminders that appear at regular intervals — every 30, 60, or 90 minutes — to let you know how long you have been playing and what your net session result is.
ConfigurableActivity History
Access a full log of your betting history, deposits, withdrawals, and session durations at any time from your account. Transparency about your own activity helps you make better decisions.
Full TransparencySupport Escalation
If you feel overwhelmed, our support team can immediately activate a temporary account freeze on your behalf while you decide on the appropriate long-term responsible gaming measure.
24/7 AvailableAsk Yourself These Questions
Honest self-reflection is a powerful tool. If you answer "yes" to three or more of the following questions, we encourage you to use one of okpok's responsible gaming tools or contact our support team for confidential guidance.
Age Verification Policy
okpok operates strictly as an adult entertainment platform. All players must be aged 21 years or older to register an account, place bets, or access any casino content on the okpok Platform. This requirement is non-negotiable and is enforced at both the registration stage and during the KYC identity verification process.
During the KYC process, players are required to submit valid government-issued identity documents — such as a Bangladeshi National Identity Card (NID), passport, or driving licence — to confirm their age and identity. Accounts that fail age verification are suspended immediately and any funds deposited are returned to the original payment source. okpok takes the protection of minors extremely seriously and will report any suspected underage gambling activity to the relevant authorities.
Protecting Vulnerable Players
Beyond age restrictions, okpok is committed to identifying and supporting players who may be in a vulnerable situation — whether due to financial stress, mental health difficulties, addiction, or other life circumstances. Our support team is trained to recognise behavioural indicators of potential gambling harm, such as unusually rapid increases in bet frequency or deposit amounts, multiple attempts to override responsible gaming limits, or direct expressions of distress in support conversations.
Where our team identifies a potentially vulnerable player, we will proactively reach out with information about available responsible gaming tools and, if appropriate, temporarily restrict access to the account while we work with the player to determine the best course of action. This proactive approach is a key part of how okpok goes beyond minimum compliance standards.
Underage Gambling Prevention
Parents and guardians in Bangladesh who share devices with minors are strongly encouraged to implement parental control software to prevent young people from accessing online gambling platforms. okpok recommends the use of third-party internet filtering tools and device-level parental controls to provide an additional layer of protection beyond our own verification systems.
- Never share your account credentials with any other person, including family members under the age of 21.
- Log out of your okpok account whenever you leave a shared device unattended.
- Use device-level PIN or biometric protection to prevent unauthorised access to your phone or tablet.
- Contact okpok immediately if you suspect that a minor has accessed your account or the Platform in any way.
Financial Wellbeing
okpok strongly encourages all players to treat gambling strictly as a form of entertainment with a set, affordable budget — never as a way to generate income or recover debts. Before you play, we recommend setting a personal gambling budget that you are completely comfortable losing, separate from funds needed for essential living expenses such as rent, food, utilities, and family obligations.
okpok accepts deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Regardless of your chosen payment method, deposit limits set within your okpok account apply universally. If you are concerned that your gambling spending is affecting your ability to meet essential financial obligations, please use the self-exclusion tool or contact our support team without delay.
How to Activate Responsible Gaming Tools
All responsible gaming tools at okpok are accessible directly from your account dashboard after logging in. Navigate to the "Responsible Gaming" section of your account settings to find deposit limits, loss limits, session reminders, time-out options, and self-exclusion. Alternatively, contact our 24/7 support team via live chat and they will activate any tool on your behalf within minutes.
To request a formal self-exclusion, contact our support team at support at okpok.io. Self-exclusion requests received via email are processed within one business day. Account access is suspended immediately upon confirmation of your request by our team. You will receive a confirmation email once the exclusion is active.
Responsible Gaming & Bonuses
Players who have activated a deposit limit, loss limit, or time-out feature are not eligible to receive new bonus offers or promotional credits during the active restriction period. This policy ensures that promotional incentives are never used in a way that could undermine responsible gaming measures. Self-excluded players are permanently removed from all marketing and bonus communications.
You Are Not Alone — okpok Is Here to Help
If you feel that gambling is negatively affecting your life, your finances, or your relationships, please do not wait. Our responsible gaming team is available 24 hours a day, 7 days a week. All conversations are completely confidential. Contact us at support at okpok.io or via live chat from your account dashboard.